An Introduction to our Dashboard

Home

The landing page for the server. Quick Actions takes you straight to the pages you open most, and Modules lists every feature with a short line on what it does.

Analytics

Ticket and application figures for your server: how much comes in, how fast your staff answer, and how each panel is doing. Full guide: Analytics.

Premium & AI

Your plan for this server. Compare the plans, add or remove add-ons, buy AI credits, and move a subscription to another server.

• What is Tickety Premium? - what a subscription unlocks.
• AI Credits - what credits are and where the balance is shown.
• Managing your subscription - renewals, add-ons, transfers and cancelling.

Settings

Server wide settings: Admin Role, Language, Customization, Logging, Access Control and Advanced Settings. Full guide: General server settings.

Personalizer 👑

Run Tickety under your own bot name, avatar and status. The entry carries a Custom Bot badge because it needs the Custom Bot add-on on top of premium. Full guide: Setting up your Custom Bot.

Configuration

Everything the ticket system does outside of a single panel, split into nine pages:

• General Settings - Ticket limits, creation cooldown, select menu placeholder and overflow warnings.
• AI Ticket Features 👑 - Suggest an FAQ answer before a ticket opens, set ticket priority, point members at a better panel, and help staff wrap a ticket up.
• Close Settings - What happens when a ticket closes: DM notifications, transcripts, close reasons and ticket ratings.
• New Ticket Command - The panels members can open with /new, and the look of its message.
• Ticket Request Command - The /request ticket command your staff use to invite a member to open a ticket.
• Autoclose Settings - Close idle tickets, or tickets whose creator left the server.
• Inactivity Notifications - Alert your staff when a ticket has been waiting too long for a reply.
• Request Close Command - The look of the close request members and staff send each other.
• Status Board - A live message showing open tickets, daily totals and per panel figures.

Ticket Panels

Your panels, and the editor that builds them. Each panel is edited across nine tabs: General, Embed, Messages, Forms, Roles, Availability, Logging, AI and Advanced. Full guide: Ticket Panel Configuration.

Ticket Management

Open and closed tickets in one list. Reading a ticket's history and closing a ticket without going back to Discord are free. Replying to the member from the dashboard 👑 needs premium. Full guide: Ticket Management.

Configuration

Four pages covering the application system as a whole:

• General Settings - The command cooldown, what happens when an applicant leaves, and your default accept and deny reasons.
• Application Command - The panels members can open with /apply, and the look of its message.
• Application Request Command - The /request application command your staff use to invite someone to apply.
• Inactivity Notifications - Alert your staff when a submission has been waiting too long for review.

Application Panels

Your application panels, edited across seven tabs: General, Embed, Messages, Questions, AI, Roles and Logging.

• Application Panel Configuration - build your first panel.
• Application Questions - the question types and their limits.
• Applying in the Browser - let members answer on the website instead of in Discord.

Submissions

Every application your members sent, with the answers, the reviewer notes and the accept and deny buttons. Full guide: Reviewing Submissions.

Configuration

One page for the whole verification system, split into eight sections:

• General Settings - Turn verification on, pick the method, and set the account requirements members must meet.
• Punishment Settings - What happens to a member who fails to verify in time or runs out of attempts, including the appeal route.
• Role Management - The roles handled on join and on verification.
• Verification Message - The panel members see when they need to verify.
• FAQ Configuration - Put an FAQ button on the verification panel.
• Success Message - What a member sees once they pass.
• Commands Cooldown - The delay between verification commands, in seconds.
• Logging - The channel that records verification events.

The three methods are Web Verification, Discord Captcha 👑 and Click to Pass 👑. Web Verification has a Settings button that opens Web Security, where you decide how strictly a browser session is judged.

Full guides:

• Verification - the core setup.
• Verification Methods - what the member is asked to do in each one.
• Punishments and Appeals - kicks, bans, role actions and quarantine.
• Web Security - the strictness policy for web verification.

Configuration

One page for everything a member sees when they join or leave, split into six sections:

• General Settings - Turn the welcomer on, control how it behaves, and pick the roles new members are given.
• Welcome Card - The image posted with the welcome message.
• Welcome Messages - The message in your channel and the DM that goes with it.
• Member Milestones - A celebration message when your server hits a member count.
• FAQ Configuration - Put an FAQ button on the welcome message.
• Leave Message - What is posted when someone leaves.

Full guides:

• Welcomer - what the module does and how to switch it on.
• Welcome Card - the image, its text and its colours.
• Welcome, DM and Leave Messages - the three messages and their placeholders.
• Member Milestones - milestone counts and their message.

Configuration

The defaults every new giveaway starts from:

• Luck Modifiers - Extra entries and multipliers that change a member's chances.
• Entry Requirements - The roles copied into every new giveaway, and the captcha members solve before joining.
• Prize Claiming - Let winners claim their prize by opening a ticket, and how long they have.
• Winner Notifications - The DM a winner receives.
• Giveaway Embed - The look of the giveaway message.
• Participate Button - The emoji, label and colour of the join button.
• Giveaway Page - How the public giveaway page is linked on the message.
• FAQ Configuration - Put an FAQ button on the giveaway message.
• Commands Cooldown - The delay between giveaway commands, in seconds.
• Logging - The channel that records giveaway events.

Giveaway Management

Your active and ended giveaways, with the entries, the winners and the controls to edit, end or reroll.

Full guides:

• Giveaways - what the module does.
• Creating a Giveaway - the builder, start to finish.
• Entry Requirements and Luck - who may join and who gets an advantage.
• Winners and Prize Claiming - drawing, claiming and rerolling.
• Giveaway Appearance - the embed, the button and the page.
• Managing Giveaways - editing, ending and deleting.

Integrations

Connect a trusted service and use its data inside Tickety messages. Full guide: Integrations.

Command Permissions

Decide which roles and channels may use each slash command. Full guide: Command Permissions.

Automations

Teach Tickety to answer, ask, vote and hand out roles. The simplest automation replies to a phrase, and the same builder also makes commands, polls, suggestion boards and self role panels.

Example trigger words: How old are you
Automation reply: Please avoid asking for personal information.

Full guide: Automations.

FAQs

Build FAQ panels that answer common questions on their own, then put an FAQ button on your ticket panels, verification panel, welcome messages and giveaways.

Full guides:

• FAQ Panels - what a panel is and where it can appear.
• Questions and Answers - writing the entries.
• FAQ Buttons on Other Features - the FAQ Configuration sections you have seen in the other tabs.

Blacklists

Everyone you have blocked from Tickety, with the reason and the expiry. A blacklist can cover everything or only tickets, applications or giveaways. Full guide: Blacklists.